Returns Policy

We want you to be completely happy with your purchase from SyncComms, a trading name of I Enterprise Ltd (Company No: 13225768, VAT No: GB372459574). If for any reason you are not satisfied, we offer a straightforward returns process.

Your Statutory Rights

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy. You have the right to return goods that are faulty, not as described, or not fit for purpose.

30-Day Returns

In addition to your statutory rights, we offer a 30-day return window from the date of delivery for unwanted items, provided they are:

  • Unused and in their original, unopened condition
  • In original, undamaged packaging with all accessories, manuals, and components included
  • Not programmed, configured, or otherwise altered from their original factory state
  • Accompanied by your order number or proof of purchase

Exclusions

The following items cannot be returned unless faulty or misdescribed:

  • Items that have been programmed, licenced, or customised to your specification
  • Items where the original packaging has been opened or damaged in a way that prevents resale
  • Digital downloads, software licences, or frequency licences once activated
  • Consumable items once used

How to Return

  1. Email us at sales@synccomms.co.uk with your order number and reason for return
  2. We will reply within 2 working days with a returns authorisation number and the return address
  3. Package the item securely in its original packaging and send it back within 14 days of receiving the authorisation, using a tracked and insured service

Return postage costs: Customers are responsible for the cost of returning unwanted items. We cover return postage for faulty, damaged, or misdescribed items.

Refunds

Once we receive and inspect the returned goods, we will process your refund within 5–10 working days to the original payment method. For cancellations within the 14-day statutory cooling-off period, we will also refund the original standard delivery charge.

Faulty or Damaged Items

If your item arrives damaged or develops a fault within the warranty period, please contact us at sales@synccomms.co.uk with your order number and photographs of the issue. We will arrange a free return via DPD or DHL and offer a replacement or full refund at no cost to you.

For sales-related return enquiries, contact sales@synccomms.co.uk.