Privacy and Cookie Policy
This Privacy and Cookie Policy explains how I Enterprise Ltd (trading as SyncComms) collects, uses, stores and protects your personal data when you use this website. We are committed to your privacy and comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: I Enterprise Ltd (trading as SyncComms), registered in England and Wales, Company No: 13225768, VAT No: GB372459574.
Registered Office: Riplingham House, Westoby Lane, Riplingham, East Riding of Yorkshire, HU20 3XT, United Kingdom.
Trading Address: The Deep Business Centre, Tower St, Hull, HU1 4BG.
Contact: sales@synccomms.co.uk
1. What Personal Data We Collect
- Name, billing address and delivery address
- Email address and telephone number
- Payment details (bank transfer payments are processed directly — we retain only the information necessary for accounting and fraud prevention)
- Order history and account preferences
- IP address and device or browsing data (via cookies and analytics)
2. How We Use Your Data
- To process and fulfil your orders (contractual necessity)
- To manage your account and respond to enquiries
- To send order confirmations, proforma invoices, and service communications (contractual necessity)
- To send marketing emails where you have given consent — you may opt out at any time
- To improve our website and services (legitimate interests)
- To comply with our legal obligations
3. Legal Basis for Processing
We process your data under the following legal bases (UK GDPR Article 6): (a) performance of a contract; (b) compliance with a legal obligation; (c) your consent; and (d) our legitimate interests, where not overridden by your rights and freedoms.
4. Who We Share Your Data With
- Delivery carriers (DPD and DHL) — to fulfil your order
- IT and platform providers — who act as data processors under written Data Processing Agreements
We do not sell your personal data to third parties.
5. International Data Transfers
Where we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as UK adequacy regulations or International Data Transfer Agreements (IDTAs) as approved by the ICO.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes set out in this policy. Financial and transaction records are retained for a minimum of six years in line with HMRC requirements.
7. Your Rights Under UK GDPR
- Right of access (Subject Access Request)
- Right to rectification of inaccurate or incomplete data
- Right to erasure ("right to be forgotten"), where applicable
- Right to restriction of processing
- Right to data portability
- Right to object to processing based on legitimate interests or for direct marketing
- Right to withdraw consent at any time
To exercise any of these rights, please email sales@synccomms.co.uk. We will respond within one calendar month.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk | Telephone: 0303 123 1113
8. Cookies
We use cookies to improve your experience on our website. Under UK GDPR and PECR, we will ask for your consent before placing non-essential cookies. You can manage your preferences at any time via your browser or our cookie consent tool.
| Cookie Name | Cookie Description |
|---|---|
| FORM_KEY | Stores a randomly generated key used to prevent forged requests. |
| PHPSESSID | Your session ID on the server. |
| GUEST-VIEW | Allows guests to view and edit their orders. |
| PERSISTENT_SHOPPING_CART | A link to information about your cart and viewing history, if you have asked the site to remember you. |
| STORE | The store view or language you have selected. |
| USER_ALLOWED_SAVE_COOKIE | Indicates whether a customer has allowed cookies to be saved. |
| MAGE-CACHE-SESSID | Facilitates caching of content on the browser to make pages load faster. |
| MAGE-CACHE-STORAGE | Facilitates caching of content on the browser to make pages load faster. |
| PRIVATE_CONTENT_VERSION | Facilitates caching of content on the browser to make pages load faster. |
| X-MAGENTO-VARY | Facilitates caching of content on the server to make pages load faster. |
9. Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption for data in transit.
10. Changes to This Policy
We may update this policy periodically. The current version will always be published on this page.